A seasoned professional with over sixteen years of experience in the Information Technology arena interested in a position with an organization where I can use my diverse skills. I excel in a team-oriented environment and can also work independently as I am detail oriented and posse’s excellent organizational skills. I possess Strong customer service skills; and the willingness to learn new skills and enjoy new challenges. Looking for a position which commensurate my experience with PC, Server and LAN implementation and support.

 

 

 

Operating Systems: Dos, Windows3.x, Windows 9x, Windows NT 4.0 Workstation and Server, Windows 2000 Professional and Server , Windows 20003 server, Windows 2008 server and Windows 2012 Server, Windows XP Professional, Windows Vista Ultimate, Windows 7 Professional and Enterprise and Windows 9 Professional, Mac OS 8.6, Mac OS 9 and OS X. Linux Suse, Red Hat and Linux Ubuntu Desktop

 

Microsoft Office Suites: 93, 2003, 2007, 2010, 2013 and office 365

 

 

Technical Summary:    Supports DELL laptops and desktops, Hewlett Packard, Lenovo Computers, Software Installations, iOS Devices, Aircard, Internet Explorer, Firefox, Google Chrome, SQL 2008-2012, Citrix, Xen App, MS Exchange, SSCM, Active Directory, VERITAS Backup Exec, Back Exec, Kaseya, Primavera, Remedy, LogMeIn, Dameware, Kaseya Remote Tool, Remote Console, VNC Remote, Citrix GoToAssist, Virtual Private Network, SMS Remote Console, SSCM, WDS, WAIK, Sonic Wall Firewalls, CDP’s, N-able Monitoring Solutions, AutoTask, PC Configuring, TCP/IP Troubleshooting, VMware, Hyper-V, Emulation Software, Scanners, Routers, DNS, DHCP,  Document Management, Blackberry Enterprise, Adobe Products, SharePoint, Network and Remote Support, Hardware Repair/Upgrade, Processors, Building Network Profiles,  Aruba Wireless, Ubiquity Wireless Access, Netbooks, FTP,  LaserFiche, Ricoh Printers/Scanners, Ecopy File Management Software Deployment, McAfee & Norton Antivirus, McAfee Encryption Software Solution, BitLocker Encryption, SonicWall Firewalls, Microsoft Deployment Imaging, SCCM 2007 & 2012 Deployment, USMT Utility Data Migration. Cisco Jabber and MS Lync

 

MDM Administration: Configuring the following devices such as Android mobile device and Apple, IOS 6 through IOS 8 pushing devices policies via mobileiron admin tool.

 

 

Cisco VOIP: Configure the following cisco phones model 7942, 7945, 7925 cisco wireless phones and 3901 via Cisco Unified CM Administration console troubleshoot connectivity issues and other issue related to voice server.

 

 

Continuing Education:  Received technical training at Xincon Technology for A+Certification, Network Essentials, Windows 8, Online Dell, HP and Lenovo Hardware Support. Through self-studies, (MCSE) Microsoft Desktop Infrastructure and Microsoft Office Implementation & Migration. Currently undergoing studies for Cisco CCNA and CCNA VOIP certification

 

 

 

 

 

Panasonic Automotive System Of America

(Peachtree City, GA)

Desktop Support Engineer(05/2012 – 3/31/2015)

Contractor

 

·               Use service-now ticketing system to document issues prioritize cases based on business impact

·               Support high profile Executives from Japan and the  CEO Panasonic

·               Support Dell Desktop and Laptops running Windows XP client in active directory and Windows 7 Professional 64 bit

·               Supporting MS office 2007 and office 2010 application suites

·               Create and troubleshoot user account in active directory on Windows domain controllers and user lockout tool

·               Create user accounts in MS Exchange 2010

·               Create and deploy images Using Ghostcast server version 11

·               Use SCCM for image deployment and software reporting

·               Perform UAT(User Acceptance Testing) testing for develop homegrown applications

·               Support Engineering dept. with different tools and application use to develop, test radios and GPS systems.

·               Support MS Outlook 2010 in Exchange 2010 environment

·               Install SQL server 2012 on standalone box for development purpose

·               Manage the procurement of hardware and act as liaison to various vendors such as Dell, Lenovo etc…

·               Use Windows lite-touch deployment kit to automate install of Windows 7

·               Supported HP JetDirect printers such as printer configuration and firmware update as needed.

·               Utilize the Remote Control feature of  Dameware, SMS, Windows terminal service for desktop and LogMeIn to support both onsite and offsite users

·               Troubleshoot and report deployment issues with patching and Windows and Office updates via SCCM through WSUS update

·               Supported Blackberry handheld device on the BES admin tool

·               Push mobile policy to configure and encrypt devices such as apple IPhone and IPad as well as android mobile devices via Mobile Iron admin tool

·               Troubleshoot VPN connectivity issues and support high profile users that live outside the United Stated such as China, Japan etc…

·               Create images for legacy Windows XP machines that is being converted to Windows 7.

·               Use Cisco Unified CM Administration console to configure VOIP cisco phone such as 7942, 7945 and 7925 wireless phones

·               Troubleshoot network connectivity via cisco switch and use tools such as wire toner to trace cat 5 Ethernet connections to cisco switch

·               Install and configure SQL server 2008 on Windows Server 2012

·               Supported users migration from exchange server 2010 to Office 365 cloud mail storage

 

 

 

TEKsystems at Piedmont Hospital (Atlanta, GA)(9/2011 – 05/2012)

Desktop Support Deployment Specialist

Consultant

 

·               Support Dell Desktop and Laptops running Windows XP client in active directory and Windows 7 Professional

·               Support HP Desktop, Laptops and thin client running Windows XP

·               Using remedy ticketing system to document issues

·               Supporting MS office 2007and office 2010 suite application

·               Troubleshoot user account in active directory, grant permission on Windows 2003  and 2008 domain controllers

·               Support users remotely via phone and third party tool such as Citrix, RSA secure token

·               Use Ghostcast server version 11 for ghost images deployment

·               Troubleshoot homegrown applications developers

·               Support MS Outlook 2007 in Exchange 2007 environment

·               Supported users account in active directory in Window environment

·               Supported HP JetDirect printers such as printer configuration and firmware update as needed.

·               User JetAdmin tool to maintain newly installed printer in the environment

·               Troubleshoot network connectivity for both desktop, laptop and printers

·               Currently working on a project to deploy HP network printers though out the hospital environment

·               Coordinating with the different department to resolve various issues with in-house applications

 

 

TEKsystems at KPMG (Atlanta, GA)

Desktop Support Specialist

Consultant

(5/2011 – 9/2011)

·               Support HP Desktop and Laptops running Windows Vista Business in active directory and Windows 7 Professional

·               Relocate on a special assignment to supported following server HP/Compaq server in a datacenter environment located in New Jersey on a special assignment that lasted 3 months then afterwards relocated back to Atlanta, GA for KPMG headquarters located in midtown.

·               Supported Server team in India in troubleshooting server as well as coordinate with HP for support

·               Using BMC monitoring tool to assist local data center and alert the appropriate team

·               Using remedy ticketing system to document issues

·               Supporting MS office 2007 and office 2010 suite application

·               Create and troubleshoot user account in active directory, grant permission on Windows 2003  and 2008 domain controllers

·               Support users remotely via phone and third party tool such as Citrix, RSA secure token

·               Use Ghostcast server version 11 for ghost images deployment

·               Use Windows lite-touch deployment kit to automate install of  Windows Vista for business

·               Troubleshoot homegrown applications developers

·               Support MS Outlook 2007 in Exchange 2007 environment

·               Supported HP JetDirect printers such as printer configuration and firmware update as needed.

 

 

TEKsystems at Center for Disease Control and Prevention

Desktop Support Specialist

Consultant

(10/2009 – 4/2011)

·               Support Dell Desktop and Laptops running Windows XP client in active directory and Windows 7 Professional

·               Using service center ticketing system to document issues

·               Supported HP JetDirect printer and HP LaserJet printer.

·               Supporting MS office 2003 and 2007and office 2010 suite application

·               Supported Blackberry handheld device on the BES admin tool

·               Troubleshoot user account in active directory, grant permission on Windows 2003  and 2008 domain controllers

·               Use exchange server 2003 admin tool to troubleshoot user account in Exchange server 2007

·               Support users remotely via phone and third party tool such as Citrix, RSA secure token

·               Use Ghostcast server version 11 for ghost images deployment

·               Use AI (Ghost Automated Install Script) for software  packaging

·               Support MS Outlook 2003 and 2007 in Exchange 2003 environment

·               Create images using ghost version 11.0 Enterprise edition

·               Supported customized application that were both Visual Basic and VB.Net

·               Deployed OCS client 2007 to Windows XP clients

·               Supported users account in active directory in Window server 2003 environment

·               Supported users using RSA sign on remote access using for remote users

·               Interact with end users to facilitate the resolution of desktop related issues

·               Respond to trouble tickets assigned to the desktops support team by the Help Desk

·               Support users remotely using tools such as netmeeting, remote desktop, SCCM, gotomypc and Citrix

·               Supported users on H1N1 project throughout the Dominican Republic and Haiti via phone support

·               Supported users during the Haiti event located in the EOC (Emergency Operation Center)

·               Supported deployed users in the United States, Haiti and the Dominican Republic with both software and hardware issues

·               Troubleshoot network printers via Windows 2008 print server, resolve issues with both OCE and HP LaserJet printers

·               Support users for remote access via cloud computing through Citrix virtual computing.

·               User remote access tool such as SCCM, Remote Desktop and go to MyPC etc…

 

 

 

 

 

Norfolk Southern Railroad

Railroad Transportation System

Desktop Engineer/System Administrator

Consultant(06/2007 – 02/2009)

 

·               Support IBM and Dell Desktop and Laptops running Microsoft Windows client in active directory

·               Supporting MS office 2003 and 2007 suite application

·               Supported Blackberry handheld devices on Blackberry Enterprise server

·               Supported Cisco VPN version 5 through version 7 for Windows XP clients

·               Support various mobile devices

·               Create and troubleshoot user account in active directory on Windows  domain controllers

·               Supported customized applications via IIS on Windows server platform

·               I was primarily responsible for Windows application servers running IIS

·               Implement backup procedures Application server and oversees scheduling of backups

·               Using Ghost ver 8 Enterprise to push and pull image over the network

·               Use AI (Ghost Automated Install Script) for software  packaging

·               Support MS Outlook 2003 and 2007 in Exchange 2003 environment

·               Create images using ghost version 8.0 Enterprise edition

·               Supported customized application that were both Visual Basic and VB.Net

·               Supported VBA macro for Excel and Word application

·               Deployed OCS client 2007 to Windows XP clients

·               Troubleshoot OCS client issues and relay issues with OCS client to exchange admin

·               Create and troubleshoot user account using active directory 2003 admin tool

·               Supported Windows 2003 servers in active directory as member servers and domain controllers

·               Setup Windows 2003 servers as both domain controllers and member servers

·               Build Windows 2003 server for various applications such as SQL server 2005 and Bentley DPR server

·               Supported users account in active directory in Window server 2003 environment

·               Support and configure wireless client using encryption certificate via windows wireless utility

·               Create, implement and coordinate backup process for all departmental servers in existing infrastructure

·               Create logon scripts for individual user profile using VBscript and active directory to attach logon scripts

·               Supported a total of 10 servers running Windows 2003 and 70 computer running Windows XP SP3

 

 

 

 

COX Enterprises

Media Communication

Senior Desktop Support Specialist

Consultant(06/2005 – 06/2007)

·                           Support desktops and laptops running Window XP in active directory

·                           Assisted deployment team with SMS issues on deploying service pack 2 an other software pushes

·                           Supported Microsoft 2003 office application suite

·                           Support Blackberry software for desktop and PDA devices

·                           Supported Blackberry Enterprise admin tool

·                           Supported deployment of Blackberry software update for different device model

·                           Supported Dell, Compaq hardware and laptops issue and also assist in break fix issues

·                           Using MBSA utility to verify security update issues

·                           Utilize the Remote Control feature of SMS, Dameware

·                           Troubleshoot network connectivity issues TCP/IP, DNS, WINS, DHCP

·                           Supported  G5 towers running MAC OS X

·                           Using Magic ticketing system to troubleshoot and document issues

·                           Use ghost Corporate ver 8 to push and pull image over the network

·                           Troubleshoot user account in Active Directory using 2003 admin tool.

·                           Supported laptops and desktops running Windows Vista and Windows XP

·                           Supported clients running Lotus Notes version 6 on Domino server version 7

·                           Supported client running MS Outlook 2003 with exchange 2003 servers

·                           Supported Windows 2003 servers as domain controller in active directory

·                           Supported troubleshooting user account in exchange 2003 using admin tool

·                           Supported remote user using Cisco VPN client through Windows active directory

 

 

 

Support Technologies(10/2004 −06/2005)

IT industry/Support center

Senior Desktop Support Specialist

Full Time position

 

·               Supported Alcoa through North America as well as Europe

·               Using remedy ticketing system to document issues

·               Supported desktops running a mixture of Windows 2000 and Windows XP

·               Administered user account in active directory infrastructure using 2003 admin tool

·               Troubleshoot print queues in issues in an Active Directory environment

·               Password administration in SAP

·               Connecting to UNIX servers via puttytel

·               Troubleshooting user account in UNIX servers with SAM Utility

·               Reset user password using SQL Plus Utility for Oracle ver 9 running on UNIX servers

·               Basic troubleshooting of user account for Exchange 5.5 and 2000 via exchange admin tool

·               Basic user account administration for Mainframe using reflection software and reset print queues

·               Supported Hyperion Fast Application

·               Troubleshoot network connectivity issues TCP/IP, DNS, WINS, DHCP

·               Support a variety of homegrown applications in addition to the Microsoft Office Suite

·               Utilized remote desktop, remote assistance, netmeeting and dameware to remote connect to user computer for troubleshooting purpose

·               Maintained troubleshooting database to allow local support for Alcoa to resolve issues efficiently and expediently

·               Create user account in Linux using yast admin tool

·               Troubleshoot Cisco VPN account and assist local Desktop support person in resoving issues with VPN connectivity

 

 

The Weather Channel(08/2004 −10/2004)

Communication Company

Network Support Specialist

Consultant

 

·               Using Magic ticketing system to troubleshoot and document issues

·               Supported Weather Star box communication with the Weather Channel

·               Remotely assisting sites contacts in configuring Linux box communication with reporting site

·               Coordinating with local site contacts to troubleshoot connectivity issues

·               Using PING and TRACEROUTE utility to verify connectivity through the firewall

·               Troubleshoot network connectivity issues TCP/IP, DNS, WINS, DHCP

·               Remote connect to Linux box using Procomm and puttytel using the following command dsmget

 

 

AFLAC Corporate Headquarter(10/2003 −5/2004)

Insurance Company

Senior Desktop Support Analyst

Consultant

 

·               Supported 1400 desktops running a mixture of NT4.0/Windows 2000 and XP

·                

·               Supported creating and troubleshooting users account in active directory

·               Coordinate with IT Security for related issues such as troubleshooting user accounts on Exchange server 5.5

·               Respond to trouble tickets assigned to the desktops support team by the Help Desk

·               Interact with end users to facilitate the resolution of desktop related issues

·               Support a variety of homegrown applications in addition to the Microsoft Office Suite

·               Manage environment related projects in a timely manner

·               Interact with end users to facilitate the resolution of desktop related issues

·               Utilize the Remote Control feature of SMS and Dameware

·               Troubleshoot network connectivity issues TCP/IP, DNS, WINS, DHCP

·               Create print queues in Windows 2000 AD via the jet admin utility as well configuring the printer through telnet

·               Utilize migration tools such as Altiris PC transplant and redeploy also utilize Ghost 7.5

·               Supported Microsoft Office 97, 2000, XP and 2003

·               Supported  G5 towers running MAC OS X

·               Supported Lotus Notes client v 5.11

·               Utilize Microsoft Baseline Security Analyzer to scan computers for possible threat and take the necessary actions

·               Troubleshoot Cisco VPN client and provide phone support for remote users

 

 

FIDELITY INVESTMENTS

Financial Institution(01/01 – 07/03)

Desktop Support Specialist

 

·               Supported 1200 desktops running a mixture of NT4.0/Windows 2000 and XP

·               Managed the XP migration for Government Clearance Group and also Risk Financial Group

·               Administer user and group accounts in and Active Directory infrastructure

·               Spearheaded a project to support Kodak industrial scanners

·               Supported customize application such as MF226 which is a VB 16 bit application

·               Supported a myriad of applications that were built with Visual Basic as well as supporting developpers

·               Create and modify users account in a Novell NDS environment

·               Respond to trouble tickets assigned to the desktops support team by the Help Desk

·               Interact with end users to facilitate the resolution of desktop related issues

·               Supported remote access user via Telephone, troubleshoot all remote access issues 

·               Support a variety of homegrown applications in addition to the Microsoft Office Suite

·               Utilize the Remote Control feature of SMS and Dameware Utilities to trouble shoot desktops remotely

·               Create Ghost Images for specific divisions and prepared images for mass deployment utilizing Ghost multicast

·               Schedule and monitor daily backup via Arcserve, responsible for sending tapes off site for safe keeping

·               Create NT print queues via the jet admin utility as well configuring the printer through telnet

·               Manage inventory of all hardware in the environment

·               Manage environment related projects in a timely manner

·               Troubleshoot network connectivity issues TCP/IP, DNS, WINS, DHCP

·               Manage special projects such as Retail workstations to OneView migrations, and took ownership on supporting the dept users on a day-to-day basis.

·               Login to a Cisco Catalyst switch to configure LAN ports and status

·               Punch down LAN connection in Telecom closet and troubleshoot connectivity with LAN testing tool (FLUKE series II).

 

 

AMC COMPUTERS        (06/00 – 1/01)

IT Professional Services

Field Support Specialist

 

·               Responsible for coordinating site support, prioritizing calls and scheduling response accordingly

·               Perform desktop support on various platforms PCs and Macs running  (Windows 95/98/NT4.0/Mac OS 9/8.6, 8.5, 7.0)

·               Troubleshoot network connectivity issues TCP/IP, DNS, WINS, DHCP

·               Troubleshoot and resolve software and hardware related issues

·               Upgrade Antivirus software on the desktops and update virus definition files

·               Manage the procurement of parts and act as liaison to various vendors

·               Trouble shoot remote computing issues on laptops and desktops

·               Troubleshoot and repair Compaq Proliant servers.

·               Troubleshoot and repair laptops brand such as Compaq, Toshiba, and the Compaq armada series

 

 

 

 

South University, GA

Information Technology: June, 2009

Bachelor of Science: Information Technology

 

XINCON TECHNOLOGY SCHOOL, New York, N.Y.

Microsoft Certified Professional: December 2000

 

XINCON TECHNOLOGY SCHOOL, New York, N.Y.

A+ PC Technician: November 1999

 

 

 

 

References available upon request